Policies and Terms 

• All rope access activities are carried out exclusively by qualified technicians holding valid IRATA certifications and in full compliance with current industry safety standards and best practices.
• A site-specific Risk Assessment (RA), Method Statement (MS), and Rescue & Emergency Plan are prepared and approved prior to the commencement of any rope access work.
• Technicians are required to use approved fall protection systems and appropriate Personal Protective Equipment (PPE) at all times while working at height.
• All rope access equipment, anchors, and PPE are subject to routine inspection, maintenance, and documented pre-use checks to ensure their safety and integrity.
• Work at height may be postponed, suspended, or rescheduled whenever weather conditions, including high winds, rain, or other environmental factors that could compromise the safety of personnel or the quality of the work.
• Façade cleaning methods, equipment, and cleaning detergents are selected according to the specific façade material, including glass, stone, aluminium composite panels (Alucobond), and other architectural finishes.
• Standard façade cleaning services do not include the removal of permanent stains, surface deterioration, oxidation, or damage resulting from structural defects, environmental exposure, or chemical reactions unless specifically included within the agreed scope of work.
• Bird control systems are designed and installed to suit the specific characteristics of each site using durable, weather-resistant materials intended for long-term outdoor performance.
• Bird management solutions are based on humane and preventive practices, including bird netting, bird spikes, post-and-wire systems, and other non-harmful deterrent methods that discourage bird activity without causing injury.
• The client is responsible for providing all required site access, permits, approvals, and access to roof areas or other designated anchor locations before the scheduled commencement of work.
• Bash Services accepts no responsibility for pre-existing structural defects, damaged façade elements, loose materials, or concealed building conditions identified before or during the execution of the work, unless remediation of such conditions forms part of the agreed contractual scope.

• At Bash Services, we are committed to conducting our cleaning and pest management operations in an environmentally responsible manner. We strive to minimize the environmental impact of our activities while delivering reliable, high-quality services. Through sustainable business practices, we seek to balance operational efficiency with environmental stewardship.

• This policy applies to all company operations, employees, contractors, and suppliers involved in the delivery of our services.

  • Digital transformation and the use of business management systems: To support sustainable operations, Bash Services utilizes digital business management systems, including Odoo ERP, to streamline workflows and reduce reliance on paper-based processes. Digital documentation, communication, and record management improve operational efficiency while minimizing paper consumption and administrative waste.

  • Resource efficiency and sustainable practices: We are committed to using energy, water, and other resources responsibly throughout our operations. Wherever practical, we employ efficient equipment, optimize work processes, and encourage practices that reduce unnecessary consumption and waste. Within our pest management services, we apply the principles of Integrated Pest Management (IPM) by prioritizing preventive measures, monitoring pest activity, and using the least hazardous treatment methods appropriate for each situation. 

  • Environmentally Responsible Products: Whenever feasible, we select environmentally preferable cleaning products and pest control solutions that are biodegradable, low in toxicity, and suitable for the intended application. We also seek to minimize packaging waste and ensure that chemical containers and operational waste are handled and disposed of through authorized waste management providers in accordance with applicable regulations.

  • Environmental Awareness & Training: Environmental responsibility is integrated into our daily operations through ongoing employee training and awareness programs. Our personnel are encouraged to adopt sustainable work practices, comply with environmental procedures, and actively contribute to reducing the environmental impact of our services.

  • Compliance & Performance Monitoring: Bash Services complies with all applicable environmental legislation and regulatory requirements. We monitor our environmental performance through established Key Performance Indicators (KPIs), conduct periodic reviews, and implement corrective actions where necessary to support continual improvement.

  • Communication & Continuous Improvement: We believe that transparency and collaboration are essential to achieving our environmental objectives. We maintain open communication with employees, clients, and other stakeholders regarding our environmental initiatives, welcome feedback, and regularly review our practices to identify opportunities for continuous improvement and greater sustainability.

Bash Services is committed to applying the highest standards of health, safety, and environmental protection in all cleaning and pest control operations, aiming to protect employees, clients, and the public, and ensure the provision of safe, effective services that comply with best professional practices.

This plan applies to all employees, contractors, and suppliers involved in the delivery of services.

1. Cleaning Services – Health and Safety Procedures

• Safe Handling of Cleaning Chemicals

Cleaning products are selected, stored, and used responsibly in accordance with the manufacturer's recommendations and Safety Data Sheets (SDS). Employees receive appropriate training in chemical handling and are provided with suitable Personal Protective Equipment (PPE) whenever required.

• Preventing Slips, Trips and Falls

Work areas are secured using warning signage during cleaning activities. Good housekeeping practices are maintained throughout the work process, and employees wear suitable slip-resistant footwear to minimize the risk of accidents.

• Manual Handling

Employees are trained in safe lifting and handling techniques, and appropriate equipment is used whenever possible to reduce physical strain and prevent workplace injuries.

• Electrical Safety

Electrical tools and equipment are routinely inspected before use. Any damaged or faulty equipment is immediately removed from service until repaired or replaced.

• Biological Hazards

Where cleaning activities involve potentially contaminated areas, appropriate disinfectants, PPE, and hygiene procedures are implemented to protect both employees and occupants.

• Fire Safety

Flammable materials are stored safely and handled with care. Employees are familiar with emergency procedures and the proper use of fire-fighting equipment.

2. Pest Control Services – Health and Safety Procedures

• Responsible Use of Pesticides

  • Pesticides are used only when necessary, following Integrated Pest Management (IPM) principles, using approved and least toxic products.
  • Technicians are trained on proper application methods, appropriate dosages, and good ventilation during use.

• Protection Against Chemical Exposure

  • All necessary measures are taken to prevent skin, respiratory, or oral exposure to pesticides, using personal protective equipment such as gloves, respirators, and protective clothing.

• Managing Pest-Related Health Risks

  • Preventive measures are implemented to reduce the risk of exposure to pests and the diseases they may carry. Employees follow strict hygiene practices and established safety procedures while performing their duties.

• Equipment Safety

  • Application equipment is inspected, maintained, and serviced regularly to ensure safe operation and consistent performance.

• Safe Manual Handling

  • Proper lifting techniques and handling equipment are used whenever practical to reduce the risk of injury while transporting equipment, pesticides, and materials.

• Fire and Chemical Safety

  • Flammable chemicals are stored in designated areas under appropriate conditions. Smoking is prohibited during pest control operations, and chemicals are never used or stored near heat sources or electrical ignition points.

3. Responsibilities

Management is responsible for providing the resources, training, and supervision necessary to maintain a safe workplace. Every employee, contractor, and supplier is expected to comply with this policy, use the required PPE, and promptly report any hazards, unsafe conditions, incidents, or near misses.

4. Continuous Improvement

Bash Services regularly reviews its HSE procedures to ensure ongoing compliance with legal requirements and industry best practices. We are committed to continuously improving our health, safety, and environmental performance through training, monitoring, and regular review of our operational processes.

For inquiries or assistance, please contact us at:

• Email: info@bashservices.jo
• Phone: 0770277555

• Working hours: 

  • From Saturday to Thursday

  • 9:00 AM to 6:00 PM Jordan time.

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